Joined: Oct 14, 2004
Local time: 6:34 PM Location: Texas
Does she have WinXP? It has a built-in firewall, that protects from incoming nasties.
I don't know why ZA is locking out the browsers. The free version seems to be more trouble-free than the Pro version. You might try uninstalling it competely, if you haven't already, then a clean installation of the latest version. Dunno if that'll help, though...
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