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abdulbasit · Apr 01, 2007

Hello everyone,

Can any one help me out as we are facing some major problem from our host. I lives in UAE and when I try to access my website I do get the error message "Network Error (tcp_error)

A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact Customer Support."

I said 1000 of times to my host and ISP that it is your problem, it is your problem but no one agreed. Laters one day i wrote again to my ISP and they said your host is blocking IP and that's why you can't access the website. I told my host and they replied this

"Hello,

Please be informed that the IP get blocked by the firewall software we
use. It may be due to unsuccessfull login attempts (more than 3 times),
or may be creating load to the server, or may be due to spamming issue,
or any attack from the IP. Anyway it is done automatically, We have no
intension to block you. As soon we get report about an IP blocking we
unblock it.

Can you please let your give us the list of IP addresses that they
think are blocked from our side? So that we can check them and unblock.

We have already unblocked 213.42.2.24"

Laters I wrote them that unblock all the IP Addresses through which we are not able to access the website mostly whole day and everyday!! so they in reply said

"Hello,

Please be informed that due to security reason we cannot unblock all
the IPs.

So please consult with your ISP and let us have their IP lists which
they think has been blocked from our end.

And we will unblock it."

They laters I don't know what they did like flushdns or flushed DNS completely and all the IPs were unblocked and than again after few days it has started the same problem. Interesting thing is that when it's NETWORK ERROR with my than it's not working in Pakistan, Qatar, Kuwait, my country United Arab Emirates. I said my host to configure your firewall software but they are not doing anything.

What to do now? What i say to host? I am so confused here crybaby

Please any one can help me out.

Thanks and best regards,

AB

rb2d2 · Sep 25, 2004

AB, I'm not sure there is any more that you can do. It's really the bad guys that are causing the problem. If your server is getting hit by people sending viruses for instance they are going to shut down a whole block of IP addresses because the problem one can't be pinpointed. Like they say it's done automatically. Problem is no one is keeping an eye on things and bringing up the service later.

I can see where it would very frustrating to you, AB, if this happens often. I really don't think you an do much about it though. Do you have many choices of ISPs? Maybe another one would work better?

dontknow

abdulbasit · Apr 01, 2007

fishead · Feb 09, 2005

You can try this page, same problem with a solution:

http://drupal.org/node/100163

abdulbasit · Apr 01, 2007

Thanks fishead but this is a little different issue than me. It's having same problem but a little different. I contacted my ISP and host for 1000 times and they blame each other and no one fixes it Crying or Very sad

rb2d2 · Sep 25, 2004

Geezzzzzzz, 24 hours downtime, that's awful!!

It's not your host that is the problem, AB, it's the ISP that is doing the blocking. I wasn't talking about a different IP address, what I meant was can you switch to another ISP, a different Provider for your internet connections. In my case I can't for my cable it's the only one in town.

If your Provider hasn't done anything about this by now I don't know what else you can do except call them everytime you get blocked and ask them to unblock you. If you aren't unblocked in 15 minutes call them again.

sunny

abdulbasit · Apr 01, 2007

It is working now and as i said earlier that the problem was from my host which blocked the IP's and they agreed that their firewall software did it automatically and they didn't do it purposely.

In my country the biggest problem for every one is that we have only 1 ISP which is Etisalat and they are dumb. All Arabs, can't understand anything. It's better to have a mad person in their place instead of them. No difference at all.

rb2d2 · Sep 25, 2004

abdulbasit · Apr 01, 2007

Yeah, I am telling the truth. I don't have enough words to explain such dumb persons who are simply sitting and do nothing. The arab people are the worst people in the world. They have no knowledge at all of anything!

FTM · Nov 01, 2006

I actually have this issue with my host as well. I have no other complaints about them, but this. In the last 4 months or so I have had at least 15-20 of my members blocked by their automatic firewall, some more than once. And probably more than I know as it seems not everyone tries to contact me when they can't get on. I can only imagine how many members I lose because of being blocked and I don't know it.

I have also asked my host to just unblock everyone as I just know there has to be more I am not aware, but I got the same answer, no.

Sorry, not much help, but I have had the same problem!