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rb2d2 · Sep 25, 2004

Users of defective HP notebooks get no love

Some laptop vendors, discovering they'd sold machines with chips that overheat, respond by immediately replacing the defective units.

Unfortunately, if you bought one such notebook from certain companies and the motherboard burned itself out just after the warranty expired, you may have found yourself out of luck.

n an April 9 Top Story, WS contributing editor Michael Lasky described the reticence of Dell and HP to replace an overheating Nvidia graphics chip in many of the companies' laptop models. My April 16 Known Issues column provided more information for people who had bought one of the defective notebooks.

While both vendors claim to have addressed their customers' complaints on this matter, reader Eric Koglin begs to differ:

More HERE

violent1

fishead · Feb 09, 2005

Ya that is me. I bet the laptops they have been selling for $300 on black friday do the same thing. I bet most of their laptops do that. My daughter has had her toshiba for about 9 years. It isn't as big as todays models but non the less it is running good as ever. I sure like mine, I hope it holds up for a few years past warranty. I did get a three year extended warranty too.

rb2d2 · Sep 25, 2004

I think I've fixed the URLs now. Thanks for the heads up.

wave