 | [Solved] Support_Ticket_Assistant MOD |  |
 Posted: 05/08/2007 4:26 AM |
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Joined: Apr 01, 2007
Local time: 11:59 PM
Location: UNITED ARAB EMIRATES
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I just installed the MOD Support Ticket Assistant to my demo board and it installed fine but I didn't understand the author notes. It's just little confusing to me. Can you please do an example for me for any one particular forum so that I may do the rest. Here is the MOD script which is already installed to my board.
| Code:
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##############################################################
## MOD Title: CBACK SupportTicket Assistant for phpBB Support Sites
## MOD Author: CBACK < > (Christian Knerr) http://www.community.cback.de
## MOD Description: This MOD adds an Assistant to your phpBB
## Supportforum wich asks the user to important information
## supporters need to help Users with support questions.
##
## You simply have to add your Support-Forum IDs into the
## array into the common.php, then this Assistant will only
## be shown into these Forums. If its not a support Forum ID
## you have the normal phpBB Post System.
## MOD Version: 1.0.0
##
## Installation Level: Easy
## Installation Time: 8 Minutes
## Files To Edit: 6
## common.php
## language/lang_english/lang_main.php
## language/lang_german/lang_main.php
## posting.php
## includes/functions_post.php
## templates/subSilver/posting_body.tpl
## Included Files: n/a
##############################################################
## For Security Purposes, Please Check: http://www.phpbb.com/mods/downloads/ for the
## latest version of this MOD. Downloading this MOD from other sites could cause malicious code
## to enter into your phpBB Forum. As such, phpBB will not offer support for MODs not offered
## in our MOD-Database, located at: http://www.phpbb.com/mods/downloads/
##############################################################
## Author Notes:
##
## Into this MOD I made a change at the file common.php and I add the var $stforums. Here
## you have to insert your support Forums IDs (you'll find your forum ID by looking at the
## forum links (...viewforum.php?f=1) the number after f= is your forum ID.) Please insert
## these IDs into the ID Line, sepearated with ","!
##
## I didn't use a MySQL Database or ACP Module cause I thought support forums aren't
## changed often so this is a simpel and fast method.
##
## I hope you enjoy ;)
##
##############################################################
## MOD History:
##
## 2005-04-30 - Version 1.0.0
## - First Release
##
##
##############################################################
## Before Adding This MOD To Your Forum, You Should Back Up All Files Related To This MOD
##############################################################
#
#-----[ OPEN ]------------------------------------------
#
templates/subSilver/posting_body.tpl
#
#-----[ FIND ]------------------------------------------
#
<!-- END switch_privmsg -->
<tr>
<td class="row1" width="22%"><span class="gen"><b>{L_SUBJECT}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="text" name="subject" size="45" maxlength="60" style="width:450px" tabindex="2" class="post" value="{SUBJECT}" />
</span> </td>
</tr>
#
#-----[ AFTER, ADD ]------------------------------------------
#
<input type="hidden" name="supportsystem" value="{CST_MODE}">
<!-- BEGIN cback_sts -->
<tr>
<th colspan="2">CBACK Supportticket System</th>
</tr>
<tr height="40px">
<td colspan="2" style="vertical-align: top;" class="row2">
<span class="genmed">{CST_HEAD}</span>
</td>
</tr>
<tr>
<td class="row1" width="22%"><span class="gen"><b>{CST_PHPBBVERSION}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="text" name="phpbbversion" size="10" maxlength="10" style="width:450px" tabindex="2" class="post" value="2.0." />
</span> </td>
</tr>
<tr>
<td class="row1" width="22%" style="vertical-align:top;"><span class="gen"><b>{CST_PHPBBTYPE}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="radio" name="phpbbtype" value="1" checked="true"> {CST_STANDARD}<br>
<input type="radio" name="phpbbtype" value="2"> {CST_PREMOD}<br>
<input type="radio" name="phpbbtype" value="3"> {CST_ANDDIST}
</span> </td>
</tr>
<tr>
<td class="row1" width="22%" style="vertical-align:top;"><span class="gen"><b>{CST_MODS}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="radio" name="phpbbmods" value="1"> {CST_YES}<br>
<input type="radio" name="phpbbmods" value="0" checked="true"> {CST_NO}
</span> </td>
</tr>
<tr>
<td class="row1" width="22%" style="vertical-align:top;"><span class="gen"><b>{CST_KNOWLEDGE}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="radio" name="phpbbknowledge" value="1" checked="true"> {CST_BEGINNER}<br>
<input type="radio" name="phpbbknowledge" value="2"> {CST_BASICKNOW}<br>
<input type="radio" name="phpbbknowledge" value="3"> {CST_EXTENDED}<br>
<input type="radio" name="phpbbknowledge" value="4"> {CST_PROFI}
</span> </td>
</tr>
<tr>
<td class="row1" width="22%" style="vertical-align:top;"><span class="gen"><b>{CST_BEFOREERR}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<textarea name="phpbbdescvf" rows="4" cols="35" wrap="virtual" style="width:450px" tabindex="3" class="post"></textarea>
</span> </td>
</tr>
<tr>
<td class="row1" width="22%" style="vertical-align:top;"><span class="gen"><b>{CST_SELFSOLUTION}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<textarea name="errselfsolution" rows="4" cols="35" wrap="virtual" style="width:450px" tabindex="3" class="post"></textarea>
</span> </td>
</tr>
<tr>
<td class="row1" width="22%"><span class="gen"><b>{CST_BOARDLINK}</b></span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="text" name="boardlink" size="45" maxlength="60" style="width:450px" tabindex="2" class="post" value="http://" />
</span> </td>
</tr>
<tr>
<td class="row1" width="22%"><span class="gen"><b>{CST_PHPVER}</b> ({CST_OPTIONAL})</span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="text" name="phpversion" size="45" maxlength="60" style="width:450px" tabindex="2" class="post" value="" />
</span> </td>
</tr>
<tr>
<td class="row1" width="22%"><span class="gen"><b>{CST_SQLVER}</b> ({CST_OPTIONAL})</span></td>
<td class="row2" width="78%"> <span class="gen">
<input type="text" name="mysqlversion" size="45" maxlength="60" style="width:450px" tabindex="2" class="post" value="" />
</span> </td>
</tr>
<tr>
<th colspan="2">{CST_HEAD_MSG}</th>
</tr>
<!-- END cback_sts -->
#
#-----[ FIND ]------------------------------------------
#
<td class="catBottom" colspan="2" align="center" height="28"> {S_HIDDEN_FORM_FIELDS}<input type="submit" tabindex="5" name="preview" class="mainoption" value="{L_PREVIEW}" /> <input type="submit" accesskey="s" tabindex="6" name="post" class="mainoption" value="{L_SUBMIT}" /></td>
</tr>
#
#-----[ REPLACE WITH ]------------------------------------------
#
<td class="catBottom" colspan="2" align="center" height="28"> {S_HIDDEN_FORM_FIELDS}
<!-- BEGIN cback_vorschau -->
<input type="submit" tabindex="5" name="preview" class="mainoption" value="{L_PREVIEW}" />
<!-- END cback_vorschau -->
<input type="submit" accesskey="s" tabindex="6" name="post" class="mainoption" value="{L_SUBMIT}" /></td>
</tr>
#
#-----[ OPEN ]------------------------------------------
#
language/lang_english/lang_main.php
#
#-----[ FIND ]------------------------------------------
#
//
// Private Messaging
//
#
#-----[ BEFORE, ADD ]------------------------------------------
#
//
// CBACK SupportTicket System
//
$lang['cst_phpbbversion'] = 'Your phpBB Version:';
$lang['cst_errmessage'] = 'You didn\'t entered a title for your post. Please press the Back Button of your browser to correct this.';
$lang['cst_phpbbtype'] = 'Your phpBB Type:';
$lang['cst_standard'] = 'Standard phpBB (also called Vanilla)';
$lang['cst_premod'] = 'Premodded phpBB';
$lang['cst_anddist'] = 'other phpBB Distribution';
$lang['cst_mods'] = 'Do you have MODs (Modifications) installed at your forum?';
$lang['cst_yes'] = 'Yes';
$lang['cst_no'] = 'No';
$lang['cst_knowledge'] = 'Your knowledge:';
$lang['cst_beginner'] = 'Beginner';
$lang['cst_basicknow'] = 'Basic Knowledge';
$lang['cst_extended'] = 'Advanced Knowledge';
$lang['cst_profi'] = 'Professional';
$lang['cst_beforeerr'] = 'What have you done before the problem was there?';
$lang['cst_selfsolution'] = 'What have you already tryed to solve the problem?';
$lang['cst_boardlink'] = 'Boardlink:';
$lang['cst_phpver'] = 'PHP Version:';
$lang['cst_sqlver'] = 'MySQL Version:';
$lang['cst_head_msg'] = 'Description and Message';
$lang['cst_optional'] = 'not required';
$lang['cst_head'] = 'This Assistant helps you to give the supporters enaugh Information to help you. Please fill out as many fields you can. Only with these informations its possible to help you efficient and fast.';
//
//
//
#
#-----[ OPEN ]------------------------------------------
#
language/lang_german/lang_main.php
#
#-----[ FIND ]------------------------------------------
#
//
// Private Messaging
//
#
#-----[ BEFORE, ADD ]------------------------------------------
#
//
// CBACK SupportTicket System
//
$lang['cst_phpbbversion'] = 'Deine phpBB Version:';
$lang['cst_errmessage'] = 'Du hast keinen Titel für Deinen Post eingegeben! Bitte drücke die Zurück-Taste Deines Browsers um die falschen Angaben zu korrigieren!';
$lang['cst_phpbbtype'] = 'Typ Deines phpBB Forums:';
$lang['cst_standard'] = 'Standard phpBB (auch Vanilla genannt)';
$lang['cst_premod'] = 'Premodded phpBB';
$lang['cst_anddist'] = 'andere phpBB Distribution';
$lang['cst_mods'] = 'Hast Du MODs (Modifikationen) zu Deinem Board hinzugefügt?';
$lang['cst_yes'] = 'Ja';
$lang['cst_no'] = 'Nein';
$lang['cst_knowledge'] = 'Dein Wissensstand:';
$lang['cst_beginner'] = 'Einsteiger';
$lang['cst_basicknow'] = 'Grundwissen';
$lang['cst_extended'] = 'Fortgeschritten';
$lang['cst_profi'] = 'Profi';
$lang['cst_beforeerr'] = 'Was hast Du gemacht, bevor das Problem aufgetreten ist?';
$lang['cst_selfsolution'] = 'Was hast Du bereits versucht um das Problem zu lösen?';
$lang['cst_boardlink'] = 'Link zu Deinem Forum:';
$lang['cst_phpver'] = 'PHP Version:';
$lang['cst_sqlver'] = 'MySQL Version:';
$lang['cst_head_msg'] = 'Fehlerbeschreibung und Nachricht';
$lang['cst_optional'] = 'optional';
$lang['cst_head'] = 'Dieser Assistent hilft Dir, den Supportern alle notwendigen Informationen zu geben, die sie benötigen um Dir schnell und kompetent weiterzuhelfen. Bitte fülle so viele Felder wie möglich aus! Nur so kann Dir effizient geholfen werden!';
//
//
//
#
#-----[ OPEN ]------------------------------------------
#
common.php
#
#-----[ FIND ]------------------------------------------
#
include($phpbb_root_path . 'includes/constants.'.$phpEx);
include($phpbb_root_path . 'includes/template.'.$phpEx);
include($phpbb_root_path . 'includes/sessions.'.$phpEx);
include($phpbb_root_path . 'includes/auth.'.$phpEx);
include($phpbb_root_path . 'includes/functions.'.$phpEx);
include($phpbb_root_path . 'includes/db.'.$phpEx);
#
#-----[ AFTER, ADD ]------------------------------------------
#
//
// CBACK SupportTicket System (Support Forum IDs)
// please add here the forum IDs wich are Support Forums at your board and
// where you want to use the CBACK SupportTicket System.
//
// Example:
// $stforums = array('2','4','6');
//
$stforums = array('0');
//
// END CBACK SupportTicket System
//
#
#-----[ OPEN ]------------------------------------------
#
posting.php
#
#-----[ FIND ]------------------------------------------
#
case 'reply':
$username = ( !empty($HTTP_POST_VARS['username']) ) ? $HTTP_POST_VARS['username'] : '';
$subject = ( !empty($HTTP_POST_VARS['subject']) ) ? trim($HTTP_POST_VARS['subject']) : '';
$message = ( !empty($HTTP_POST_VARS['message']) ) ? $HTTP_POST_VARS['message'] : '';
#
#-----[ AFTER, ADD ]------------------------------------------
#
$cstsupport = $HTTP_POST_VARS['supportsystem'];
if ($cstsupport == 'engaged')
{
$phpbbversion = $HTTP_POST_VARS['phpbbversion'];
$phpbbtype = $HTTP_POST_VARS['phpbbtype'];
$phpbbmods = $HTTP_POST_VARS['phpbbmods'];
$phpbbdescvf = $HTTP_POST_VARS['phpbbdescvf'];
$phpbbknowledge = $HTTP_POST_VARS['phpbbknowledge'];
$boardlink1 = $HTTP_POST_VARS['boardlink'];
$phpversion = $HTTP_POST_VARS['phpversion'];
$mysqlversion = $HTTP_POST_VARS['mysqlversion'];
$errselfsolution = $HTTP_POST_VARS['errselfsolution'];
$messagetemp = '';
// phpBB Typ Optionsfeld umwandeln
if ($phpbbtype == '1')
{
$phpbbtype = $lang['cst_standard'];
}
else if ($phpbbtype == '2')
{
$phpbbtype = $lang['cst_premod'];
}
else
{
$phpbbtype = $lang['cst_anddist'];
}
// Mods Optionsfeld umwandeln
if ($phpbbmods == '0')
{
$phpbbmods = $lang['cst_no'];
}
else
{
$phpbbmods = $lang['cst_yes'];
}
// Wissenstand umwandeln
if ($phpbbknowledge == '1')
{
$phpbbknowledge = $lang['cst_beginner'];
}
else if ($phpbbknowledge == '2')
{
$phpbbknowledge = $lang['cst_basicknow'];
}
else if ($phpbbknowledge == '3')
{
$phpbbknowledge = $lang['cst_extended'];
}
else
{
$phpbbknowledge = $lang['cst_profi'];
}
// Nachricht formatieren
$u1 = $lang['cst_phpbbversion'];
$u2 = $lang['cst_phpbbtype'];
$u3 = "MODs:";
$u4 = $lang['cst_knowledge'];
$u5 = $lang['cst_boardlink'];
$u6 = $lang['cst_phpver'];
$u7 = $lang['cst_sqlver'];
$u8 = $lang['cst_beforeerr'];
$u9 = $lang['cst_selfsolution'];
$u0 = $lang['cst_head_msg'];
$messagetemp = "[b]" . $u1 . "[/b] " . $phpbbversion . "
[b]" . $u2 . "[/b] " . $phpbbtype . "
[b]" . $u3 . "[/b] " . $phpbbmods . "
[b]" . $u4 . "[/b] " . $phpbbknowledge . "
[b]" . $u5 . "[/b] [url]" . $boardlink1 . "[/url]\n
[b]" . $u6 . "[/b] " . $phpversion . "
[b]" . $u7 . "[/b] " . $mysqlversion . "\n\n
[b]" . $u8 . "[/b]\n[i]" . $phpbbdescvf . "[/i]\n\n
[b]" . $u9 . "[/b]\n[i]" . $errselfsolution . "[/i]\n\n\n
[b]" . $u0 . "[/b]\n\n" . $message;
$message = $messagetemp;
}
#
#-----[ FIND ]------------------------------------------
#
$template->assign_vars(array(
'USERNAME' => $username,
'SUBJECT' => $subject,
'MESSAGE' => $message,
'HTML_STATUS' => $html_status,
'BBCODE_STATUS' => sprintf($bbcode_status, '<a href="' . append_sid("faq.$phpEx?mode=bbcode") . '" target="_phpbbcode">', '</a>'),
'SMILIES_STATUS' => $smilies_status,
#
#-----[ BEFORE, ADD ]------------------------------------------
#
$aktuellesforum = $_GET['f'];
$aktuellermodus = $_GET['mode'];
$temp = 0;
$supp = 0;
$supportsystem = 'disabled';
foreach($stforums as $temp)
{
if ($temp == $aktuellesforum)
{
$supp++;
}
}
if (($aktuellermodus == 'newtopic') and ($supp > 0))
{
$template->assign_block_vars('cback_sts', array());
$supportsystem = 'engaged';
}
else
{
$template->assign_block_vars('cback_vorschau', array());
}
#
#-----[ FIND ]------------------------------------------
#
'L_NOTIFY_ON_REPLY' => $lang['Notify'],
'L_DELETE_POST' => $lang['Delete_post'],
#
#-----[ AFTER, ADD ]------------------------------------------
#
'CST_MODE' => $supportsystem,
'CST_HEAD' => $lang['cst_head'],
'CST_PHPBBVERSION' => $lang['cst_phpbbversion'],
'CST_PHPBBTYPE' => $lang['cst_phpbbtype'],
'CST_STANDARD' => $lang['cst_standard'],
'CST_PREMOD' => $lang['cst_premod'],
'CST_ANDDIST' => $lang['cst_anddist'],
'CST_MODS' => $lang['cst_mods'],
'CST_YES' => $lang['cst_yes'],
'CST_NO' => $lang['cst_no'],
'CST_KNOWLEDGE' => $lang['cst_knowledge'],
'CST_BEGINNER' => $lang['cst_beginner'],
'CST_BASICKNOW' => $lang['cst_basicknow'],
'CST_EXTENDED' => $lang['cst_extended'],
'CST_PROFI' => $lang['cst_profi'],
'CST_BEFOREERR' => $lang['cst_beforeerr'],
'CST_SELFSOLUTION' => $lang['cst_selfsolution'],
'CST_BOARDLINK' => $lang['cst_boardlink'],
'CST_SQLVER' => $lang['cst_sqlver'],
'CST_PHPVER' => $lang['cst_phpver'],
'CST_HEAD_MSG' => $lang['cst_head_msg'],
'CST_OPTIONAL' => $lang['cst_optional'],
#
#-----[ OPEN ]------------------------------------------
#
includes/functions_post.php
#
#-----[ FIND ]------------------------------------------
#
else if ($mode == 'newtopic' || ($mode == 'editpost' && $post_data['first_post']))
{
$error_msg .= (!empty($error_msg)) ? '<br />' . $lang['Empty_subject'] : $lang['Empty_subject'];
#
#-----[ REPLACE WITH ]------------------------------------------
#
else if ($mode == 'newtopic' || ($mode == 'editpost' && $post_data['first_post']))
{
message_die(GENERAL_MESSAGE, $lang['cst_errmessage']);
#
#-----[ SAVE/CLOSE ALL FILES ]------------------------------------------
#
# EoM
#
# This MOD was created with: CBACK MIRO ModEditor (http://www.community.cback.de)
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| Re: Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 1:19 PM |
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| Site Admin |
| Posts |
30757 |
| Word Cnt. |
2,628,690 |
| BDay |
Jul 28 |
| Sign |
Leo |
| Sex |
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Joined: Sep 25, 2004
Local time: 3:59 PM
Location: St Pete, FL
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In your common.php file, the MOD author added the following code:
| Code:
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$stforums = array('0');
|
Currently it is pointing to no forums. To point this to a Support forum, you would change the 0 to the forum id. So if you are making the Feeback, Suggestions & Support forum the forum where you will be offering support, then you would change this code to 2 since the Feeback, Suggestions & Support forum id is 2:
| Code:
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$stforums = array('2');
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If you have mutliple support forums, you would add each forum id, separating them by commas:
| Code:
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$stforums = array('2','4','6');
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| Re: [Solved] Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 2:23 PM |
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| Citation |
| Posts |
1017 |
| Word Cnt. |
64,643 |
| BDay |
Apr 18 |
| Sign |
Aries |
| Sex |
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Joined: Apr 01, 2007
Local time: 11:59 PM
Location: UNITED ARAB EMIRATES
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Cool. 
I tried and it worked. But it was surprising to see that the ticket system is for phpBB only. Currently I have made Want To Be Moderator forum as Support forum "216" and tried to make new topic in that and it asks me
Your phpBB Version:
Your phpBB Type:
Do you have MODs (Modifications) installed at your forum?
Your knowledge:
What have you done before the problem was there?
What have you already tryed to solve the problem?
Boardlink:
PHP Version: (not required)
MySQL Version: (not required)
Is it possible for me to change all these fields and after submitting this topic, I don't see anything after viewing the topic. Neither i received any mail. Aah, nothing to take tention  If you find it difficult, you must leave it. It's not as necessary as other MODs installed on my board |
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| Re: Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 2:38 PM |
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| Site Admin |
| Posts |
30757 |
| Word Cnt. |
2,628,690 |
| BDay |
Jul 28 |
| Sign |
Leo |
| Sex |
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Joined: Sep 25, 2004
Local time: 3:59 PM
Location: St Pete, FL
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The text for all of these questions is stored in your lang_main.php files, all of them. This is the section to look for:
| Code:
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//
// CBACK SupportTicket System
//
$lang['cst_phpbbversion'] = 'Your phpBB Version:';
$lang['cst_errmessage'] = 'You didn\'t entered a title for your post. Please press the Back Button of your browser to correct this.';
$lang['cst_phpbbtype'] = 'Your phpBB Type:';
$lang['cst_standard'] = 'Standard phpBB (also called Vanilla)';
$lang['cst_premod'] = 'Premodded phpBB';
$lang['cst_anddist'] = 'other phpBB Distribution';
$lang['cst_mods'] = 'Do you have MODs (Modifications) installed at your forum?';
$lang['cst_yes'] = 'Yes';
$lang['cst_no'] = 'No';
$lang['cst_knowledge'] = 'Your knowledge:';
$lang['cst_beginner'] = 'Beginner';
$lang['cst_basicknow'] = 'Basic Knowledge';
$lang['cst_extended'] = 'Advanced Knowledge';
$lang['cst_profi'] = 'Professional';
$lang['cst_beforeerr'] = 'What have you done before the problem was there?';
$lang['cst_selfsolution'] = 'What have you already tryed to solve the problem?';
$lang['cst_boardlink'] = 'Boardlink:';
$lang['cst_phpver'] = 'PHP Version:';
$lang['cst_sqlver'] = 'MySQL Version:';
$lang['cst_head_msg'] = 'Description and Message';
$lang['cst_optional'] = 'not required';
$lang['cst_head'] = 'This Assistant helps you to give the supporters enaugh Information to help you. Please fill out as many fields you can. Only with these informations its possible to help you efficient and fast.';
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You can change any and all of the messages to the right of the equal signs to match what you are planning to do. The problem is that if you want different messages for different support forums, it would take a small rewrite of the code so that you could tailor the message to fit each support ticket forum...
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| Re: [Solved] Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 2:42 PM |
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| Citation |
| Posts |
1017 |
| Word Cnt. |
64,643 |
| BDay |
Apr 18 |
| Sign |
Aries |
| Sex |
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Joined: Apr 01, 2007
Local time: 11:59 PM
Location: UNITED ARAB EMIRATES
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That's nice to see I can change it easily the text. No, i would like to keep 1 format for all because i like to use only for support/feedback forum but I don't receive any mail or anything. I submitted a ticket through normal member but that post shows as normal post to Admin and even after editing can't see. So where is that ticket gone after a normal user submits it   |
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| Re: Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 3:00 PM |
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Joined: Sep 25, 2004
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Location: St Pete, FL
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I don't see anywhere in the MOD code where it sends you a special email for support ticket messages...
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| Re: [Solved] Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 3:06 PM |
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Joined: Apr 01, 2007
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Location: UNITED ARAB EMIRATES
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OOps. Ohk. So even if it keeps in that particular forum, i don't see anything new that if a new user post a ticket in that forum and i go to read so i will find it as a normal post, so i think it's completely useless MOD. The MOD author have wasted his as well as other's time too!  |
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| Re: Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 3:13 PM |
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Joined: Sep 25, 2004
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Location: St Pete, FL
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I think the whole purpose of the MOD was to get people to provide information so that he didn't have to keep asking them the same questions over and over and over again. So for his phpBB technical support forum, it made it so that he could concentrate on the problem rather than any missing information...
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| Re: [Solved] Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 3:19 PM |
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1017 |
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64,643 |
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Aries |
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Joined: Apr 01, 2007
Local time: 11:59 PM
Location: UNITED ARAB EMIRATES
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Hmm.. Okies. So he made for himself
Anyhow, I will restore the backups. Thanks for your support |
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| Re: Support_Ticket_Assistant MOD | |
| Posted: 05/08/2007 3:24 PM |
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| Site Admin |
| Posts |
30757 |
| Word Cnt. |
2,628,690 |
| BDay |
Jul 28 |
| Sign |
Leo |
| Sex |
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Joined: Sep 25, 2004
Local time: 3:59 PM
Location: St Pete, FL
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It's too bad that it wasn't quite what you were hoping for. You might ask the MOD author if he can tailor the MOD for your needs. It would be nice if the questions could be set in the ACP too so that the MOD wasn't specifically targeted only for phpBB support forums. He needs to broaden its scope...
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